Adobe Connect

Support

Connection hang

If you connect to a Adobe Connect Session and connection hang. (See screenshot right) Connection hang Adobe connect use TCP port 80 and TCP port 1935 to connect to the http://live.mercantec.dk server. Test connnection: Link to test connection If the connection fails like shown in the picture below, it might be because TCP port 1935 is closed in a firewall between your computer and the Internet or on your computers internal fireweall.

Connection hang

Opening TCP port 1935 on Windows 7 Go to Start->Control Panel->System and Security->Windows Firewall and select Advanced configuration My computer uses danish language

Select Outgoing Rules (Udgående regler in danish) and create a New rule (Ny regel in danish).

Follow the instructions in the screenshots below - and try the test connection again after making the new firewall rule.

Select Port and press Next Select TCP and define the portnumber as 1935 Allow the connection Select all network setups name the rule. For example Adobe Connect and press OK

Links

• Adobe connect client and server requirements