Difference between revisions of "ITIL"
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| − | IT | + | =='''IT''' '''I'''nfrastructure '''L'''ibrary== |
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| + | ==Service Strategy== | ||
| + | *For example the long-term plan for a company | ||
| + | **What services should we offer and to whom? | ||
| + | **How do we differentiate ourselves from competing alternatives? | ||
| + | **How do we truly create value for our customers? | ||
| + | **How do we capture value for our stakeholders? | ||
| + | **How can we make a case for strategic investments? | ||
| + | |||
| + | =Links= | ||
*[http://www-01.ibm.com/software/tivoli/governance/servicemanagement/ITIL/services.html IBM Itil Services] | *[http://www-01.ibm.com/software/tivoli/governance/servicemanagement/ITIL/services.html IBM Itil Services] | ||
*[http://www.ibm.com/services/us/index.wss/rs/its/a1007588?cntxtId=a1000429 IBM itil video] | *[http://www.ibm.com/services/us/index.wss/rs/its/a1007588?cntxtId=a1000429 IBM itil video] | ||
Revision as of 13:41, 25 November 2013
IT Infrastructure Library
Service Strategy
- For example the long-term plan for a company
- What services should we offer and to whom?
- How do we differentiate ourselves from competing alternatives?
- How do we truly create value for our customers?
- How do we capture value for our stakeholders?
- How can we make a case for strategic investments?
Links
Links
- OTRS open-source Help Desk and IT Service Management (ITSM) solution