Difference between revisions of "CCNP TSHOOT 642-832/Chapter 2"

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==Popular Troubleshooting Methods==
 
==Popular Troubleshooting Methods==
 
[[Image:TSHOOT kapitel 2 - 3.png|800px|thumb|none|Top-down, Bottom-up or Divide and conquer approaches]]
 
[[Image:TSHOOT kapitel 2 - 3.png|800px|thumb|none|Top-down, Bottom-up or Divide and conquer approaches]]
 
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[[Image:TSHOOT kapitel 2 - 4.png|600px|thumb|none|Follow the Path of Traffic]]
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[[Image:TSHOOT kapitel 2 - 5.png|300px|thumb|none|Component Swapping]]
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*Following the traffic pa
 
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[[Category:CCNPv6]][[Category:CCNPv6 TSHOOT]]
 
[[Category:CCNPv6]][[Category:CCNPv6 TSHOOT]]

Revision as of 11:42, 6 June 2010

Introduction to Troubleshooting Processes

Troubleshooting Methods

Defining Troubleshooting

  • Step 1: Problem Report
  • Step 2: Problem Diagnosis
  • Step 3: Problem resolution

Diagnosing a Problem

Diagnosing a Problem
Step Description
Collect Information A problem report often lacks sufficient information. Collect additional information from. fx. Network Management tolls or interviewing the user.
Examine Collected Information Examine collected information. Fx. comparing to baseline information.
Eliminate Potential causes Based on knowledge of network and collected information - start to eliminate causes.
Hypothesize Underlying Cause After eliminating causes hypothesize the most likely cause of the problem.
Verify Hypothesis Test if the hypothesize resolve the problem

The Value of a Structured Troubleshooting Approach

Structured Troubleshooting Approach
Shoot from the hip Troubleshooting Approach

Popular Troubleshooting Methods

Top-down, Bottom-up or Divide and conquer approaches
Follow the Path of Traffic
Component Swapping
  • Following the traffic pa