Difference between revisions of "Adobe Connect"
From Teknologisk videncenter
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Adobe connect use TCP port 80 and port 1935 to connect to the http://live.mercantec.dk server. | Adobe connect use TCP port 80 and port 1935 to connect to the http://live.mercantec.dk server. | ||
− | Test connnection: [http://live.mercantec.dk/common/help/en/support/meeting_test.htm | + | Test connnection: [http://live.mercantec.dk/common/help/en/support/meeting_test.htm Link to test connection] |
If the connection fails like shown in the picture below, it might be because TCP port 1935 is closed in a firewall between your computer and the Internet or on your computers internal fireweall. | If the connection fails like shown in the picture below, it might be because TCP port 1935 is closed in a firewall between your computer and the Internet or on your computers internal fireweall. | ||
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[[Image:Adobe_connect_8.png|left|500px|thumb|name the rule. For example '''Adobe Connect''' and press '''OK''']] | [[Image:Adobe_connect_8.png|left|500px|thumb|name the rule. For example '''Adobe Connect''' and press '''OK''']] | ||
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=Links= | =Links= | ||
*[http://www.adobe.com/dk/products/adobeconnect/tech-specs.html Adobe connect client and server requirements] | *[http://www.adobe.com/dk/products/adobeconnect/tech-specs.html Adobe connect client and server requirements] | ||
[[Category:Adobe Connect]] | [[Category:Adobe Connect]] |
Revision as of 12:44, 11 March 2013
Support
Connection hang
If you connect to a Adobe Connect Session and connection hang. (See screenshot right) Adobe connect use TCP port 80 and port 1935 to connect to the http://live.mercantec.dk server. Test connnection: Link to test connection If the connection fails like shown in the picture below, it might be because TCP port 1935 is closed in a firewall between your computer and the Internet or on your computers internal fireweall. |
Opening TCP port 1935 on Windows 7Go to Start->Control Panel->System and Security->Windows Firewall and select Advanced configuration |
Select Outgoing Rules (Udgående regler in danish) and create a New rule (Ny regel in dansih). |
Follow the instructions in the screenshots below - and try the test connection again after making the new firewall rule. |