CCNP TSHOOT 642-832/Chapter 2
From Teknologisk videncenter
Introduction to Troubleshooting Processes
Contents
Troubleshooting Methods
Defining Troubleshooting
- Step 1: Problem Report
- Step 2: Problem Diagnosis
- Step 3: Problem resolution
Diagnosing a Problem
| Step | Description |
|---|---|
| Collect Information | A problem report often lacks sufficient information. Collect additional information from. fx. Network Management tolls or interviewing the user. |
| Examine Collected Information | Examine collected information. Fx. comparing to baseline information. |
| Eliminate Potential causes | Based on knowledge of network and collected information - start to eliminate causes. |
| Hypothesize Underlying Cause | After eliminating causes hypothesize the most likely cause of the problem. |
| Verify Hypothesis | Test if the hypothesize resolve the problem |
The Value of a Structured Troubleshooting Approach
Popular Troubleshooting Methods
- Following the traffic pa