ITIL
From Teknologisk videncenter
IT Infrastructure Library
Service Strategy
- For example the long-term plan for a company
- What services should we offer and to whom?
- How do we differentiate ourselves from competing alternatives?
- How do we truly create value for our customers?
- How do we capture value for our stakeholders?
- How can we make a case for strategic investments?
Links
Links
- OTRS open-source Help Desk and IT Service Management (ITSM) solution